Shipping policy

Shipping and Delivery:

We thrive to provide quick and efficient shipping for all of our customers.

We are proud to offer two shipping methods. Free Standard Shipping is free worldwide  Priority Insured Worldwide Shipping (Including Damage or Lost/Stolen) is $2.89 worldwide.

Orders that are placed today are typically handled within 1-3 business days. This means that your order will be picked, packed, and prepared for shipment within that time frame.

Once your order is processed, it will be shipped within 6-14 business days depending on where you are located. We use a variety of shipping carriers to ensure that your order arrives safely and on time.

Our order-cutoff time is 4PM EST, meaning orders that are placed past 4PM will be handled the next business day.

Worldwide: 6-14 business days.

Cancellations

In order to possibly qualify for an order cancellation, you must contact us via email within 5 hours of placing your order. Otherwise, your order may already have been processed, in which case we would be unable to cancel your order at that point.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, we'll gladly ship a brand new item to you dependent upon your provided proof of such circumstance. *However, if the customer breaks, damages the product while in usage, refunds will not be granted.

Thank you for choosing Mystic Heals for your shopping needs. We appreciate your business and look forward to serving you in the future.